3PL Administrator Open Position
Reports to Purchasing Manager
Read it all- get to know the role– it’s like online dating
We are a $40m mfg company and the pay is good for the right fit. Our AWESOME benefits and culture ROQ!! (FEW can match ‘em). If you require more $ please become a fan and wait until we grow. You can’t put a price on loving where you work
The Job: (all sexes welcome)
First and foremost, you must enjoy numbers….and listening to pop music. Still interested? Ok then let’s get down to what this job entails. This department works with 100+ Vendors and we set ourselves apart because we partner with only those who hold true to our Values. We are not held hostage to ANYONE. We are loyal to Vendors who are loyal to us and together we grow our businesses, through our customers. We sell the products that customers want, so we are continually evaluating the Market, Industry trends and competition to continue to be the best that we can be.
This group is solely responsible for the inventory of multiple warehouse locations across the US that are strategically stocked with our products. We are committed to distributing product to our customers by region, so if they “gotta have it” we can get it to them within 2 days. Our department is running numbers ALL DAY, along with working very closely with our Vendors to ensure that we have the accurate, timely, steady, and consistent product flow that we need. This is not an easy task when you are juggling 5000+ SKUs, working between manufacturing and warehouse, therefore there will be situations where tough conversations need to happen with our Vendors to be sure that we are providing the best service that we can; together. Travel will occur on occasion so be prepared for a trip or 3 a year in order to hold our vendors accountable as well as build strong relationships with them. This could mean a trip to the Ballpark or simply enjoying a glass of wine over dinner.
This is a fast paced and eagerly willing team, doing what needs to be done, even when that means being the first to arrive and last to go home. Greeting our walk-ins or filling in when someone needs attention. Our office is welcoming so be used to interruptions, even if it's just someone coming in to say hello. There is ZERO room for superiority, we are here to serve; it's one of our values. We strategize often, act sincerely, think deeply, type rapidly, talk quickly, and are accurate, organized and precise. We are always busy in an ever-changing industry, but we enjoy ourselves in here and like to have a good time. And truly, there is a plethora of pop music that is played in this room. Embrace it :)
Nothing replaces experience so here’s what it takes:
Manage all 3PL transactions requiring additional direction from Ryonet. Provide direction to Smart Warehousing to allow transactions to quickly and effectively move to completion. Constructively address issues, with Smart, that are commonly recurring and/or have a negative impact to Ryonet’s customers or financial statements. Collaboratively work towards improvements in the primary areas of: 3PL order accuracy rate, on-time shipping rate, and on-time receiving rate.
- Inventory monitoring and resolution
- Customer returns
- Serve as main point of contact for all 3PL transactions
- Error reporting and notification
- Purchase order and transfer order deliveries
- 3PL program success
- Order accuracy rates
- On-time shipping rates
- On-time receiving rates
- Drive a consistent customer experience