Customer Success Representative (CSR)
Customer Success Representative
Reports to Customer Success Manager
Read it all- get to know the role – treat employment like on-line dating
We are a $40m manufacturing/distribution company and the pay is good for the right fit. Our AWESOME benefits and culture ROCK!! (FEW can match ‘em). If you require more $ please become a fan and wait til we grow. You can’t put a price on lovin’ where you work. Salary is #4 reason people stay or leave jobs, so what are your 3 reasons for looking?
The Job: (All sexes welcome)
We think Customer Success is when our customers received the service they need to do their job in as few steps as possible and are left feeling ready to take on the next challenge in their art, craft or profession.
To accomplish that, our Customer Success team handles more than 300 calls, 300 emails, and 150 live chats 5 days a week from 6am to 6pm, and sometimes more than one at a time.
Our skilled team members have the freedom to help find customers the perfect item, perfect their skill, assist with a return or exchange, or just anything else that will help our customers print better shirts.
The Customer success team is expanding. Ryonet is looking for service minded individuals who have a unique combination of a service heart and problem solving mind. Do you believe customer success leads to business success? Do you thrive online and on the phone? Can you type like a freak? Do you juggle talk, email and txt in your spare time? Is your focus on listening, service and success no matter how grumpy or happy a customer is? Do you want to be a part of the RyoNation? Then, let’s get started!
· Check out our product
· Explore why we support the screen printer
· Learn what Ryonet is all about
· See if our values align with yours.
· And finally, consider if this is the attitude that fits you
Areas of Responsibility:
- Serving the customer over phone and computer
- Live Chat
- Customer File creation and maintenance
- Providing an excellent customer experience
- Must have all of the following:
- Typing- not looking at keyboard 50 WPM
- 1 year+ of 100% phone service
- Navigate internet resources
- A plus skill would be sales experience